Privacy Policy

1. Who We Are

This website is operated by XL Venture Limited, trading as ViVaNeighbors, a company registered in the United Kingdom.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

When you submit our contact form, we collect the following information:

• Your full name
• Your email address
• Your phone number
• Any message you choose to send us

We do not collect any sensitive personal data, financial information, or automatically track your behaviour on this website.

3. Why We Collect Your Data

We collect your personal data solely for the following purposes:

• To respond to your enquiry submitted via our contact form
• To follow up on your request or question
• To provide information about our community services

We will not use your data for marketing purposes without your explicit consent.

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Legitimate interest — to respond to your direct enquiry
• Consent — you tick the checkbox confirming you agree to this Privacy Policy before submitting the form

5. Where Your Data Is Stored

Our website is hosted on Netlify, a platform based in the United States. Form submissions are stored securely on Netlify's servers.

Netlify operates under the EU-US Data Privacy Framework and implements appropriate safeguards to protect your data in compliance with UK GDPR requirements.

Your data is accessible only to authorised personnel at XL Venture Limited (ViVaNeighbors).

6. How Long We Keep Your Data

7. Data Sharing

We do not sell, rent, trade or share your personal data with any third parties for commercial purposes.

Your data is used exclusively by XL Venture Limited (ViVaNeighbors) to respond to your enquiry.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access — request a copy of the data we hold about you
• Right to Rectification — ask us to correct inaccurate data
• Right to Erasure — ask us to delete your data ("right to be forgotten")
• Right to Restrict Processing — ask us to limit how we use your data
• Right to Object — object to us processing your data
• Right to Data Portability — request your data in a portable format

To exercise any of these rights, please email us at contact@vivaneighbors.com. We will respond within 30 days.

9. Cookies

This website currently does not use cookies for tracking or analytics purposes. Please see our Cookie Policy for full details.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK data protection regulator: