Get In Touch

We'd Love to
Hear From You

Whether you want to get your button, become a consented neighbor, partner with us, or simply ask a question — we are here and we will get back to you fast. Real humans. No bots.

07493 669 214 contact@vivaneighbors.com
Sawston, Cambridge, UK
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Get My Button

Order your Fixed or Wearable ViVaNeighbors device

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Be a Neighbor

Sign up to be a consented neighbor for someone on your street

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Partnership

NHS, housing, council or corporate enquiry

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General Enquiry

Any other question — we are happy to help

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Sujan Bhattacharyya

Founder Director

XL Venture
Phone

07493 669 214
Email

contact@vivaneighbors.com
Address

13 Sainfoin Close
Sawston, CB22 3JY
Cambridge, UK

Company

XL Venture

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General Enquiry

Questions about ViVaNeighbors, how it works, or anything else

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Partnerships

Councils, care providers, housing associations, and organisations

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Press & Media

Coverage, interviews, information packs, and media enquiries

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Product & Subscription

Buying, setup, device support, and subscription questions

Send Us a Message

Fill in the form below and we will get back to you as soon as possible — usually within one working day. For urgent matters please call us directly on 07493 669 214.

⚠️ Please accept the Privacy Policy to continue

Your information is kept private and will never be shared with third parties. Data is encrypted and handled in accordance with UK GDPR.

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Message Sent — Thank You!

We have received your message and will get back to you within one working day. If your matter is urgent, please call us directly on 07493 669 214.

Get Started

Choose How You Want to Join ViVaNeighbors

Whether you need help or want to give it — there is a place for you in the ViVaNeighbors community.

⭐ Most Popular
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Wearable Button

£XX
One-time device cost + £X.XX/month subscription

The button that goes everywhere you go inside your home. WiFi or BLE. Perfect if you move between rooms throughout the day.

  • WiFi or Bluetooth BLE
  • Wrist or pendant wear
  • Works without phone nearby (WiFi mode)
  • Up to 3–5 consented neighbors
  • Instant SMS alerts
  • Companion app included
  • 24/7 always-on connection
Order Now
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Fixed Button

£XX
One-time device cost + £x.xx/month subscription

The button that lives in your most important room — bedside, kitchen, or wall-mounted. Always there. Always ready. Bluetooth BLE.

  • Bluetooth BLE
  • Wall mount or surface placement
  • Large single SOS button
  • Up to 5 consented neighbors
  • Instant SMS alerts
  • Companion app included
  • LED status indicator
Order Now
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Be a ViVaNeighbor

Free
Always free to be a consented neighbor

You don't need a device. Just sign up to be a consented neighbor for a vulnerable person on your street. Free. Simple. Life-changing.

  • Receive SMS alerts from neighbors
  • Respond YES or NO to each alert
  • No training required
  • No commitment beyond goodwill
  • Guidance provided on what to do
  • Join or leave at any time
  • Make a real difference close to home
Sign Up as Neighbor
FAQ

Common Questions

Everything you might want to know before getting started. Can't find your answer? Just send us a message — we will reply personally.

How long does it take to set up ViVaNeighbors?▼
Most people are fully set up within 30 minutes of receiving their device. You download the app, register your address, connect your button, and propose your neighbors. Once each neighbor confirms via SMS, your network is live.
What happens when I press the button?▼
Your pre-selected, consented neighbors receive an SMS alert with your name and registered address. They can reply YES to confirm they are on their way. You receive a notification when someone says YES so you know help is coming.
Do my neighbors need to download an app?▼
No. Neighbors receive a plain SMS text message. They do not need to download anything. They simply reply to the SMS to confirm they can help. This makes it accessible to everyone — regardless of their comfort with technology.
What if none of my neighbors respond?▼
ViVaNeighbors alerts up to 5 consented neighbors. If none respond within a set time window, you will receive a notification. We always recommend also having a family member or friend as a backup contact, and remind you that 999 or 911 should always be called in a life-threatening emergency.
Is my location data shared with anyone?▼
No live GPS is ever used or shared. ViVaNeighbors uses your registered home address — which you enter once at setup. This address is only shared with your pre-consented neighbors when you press the button. We never sell or share your data with third parties.
Can I add family members as well as neighbors?▼
Yes. While ViVaNeighbors is designed around neighbors who live within 100 meters, you can also add a family member or trusted friend to your network. They will receive the same SMS alert and can monitor the situation even if they cannot physically respond immediately.
What is the difference between the Fixed and Wearable device?▼
The Fixed Button stays in one place — ideal for a bedside table or kitchen. The Wearable Button goes on your wrist or around your neck and moves with you through your home. The Wearable also supports WiFi so it can work without your phone being nearby.
Is there a contract or can I cancel anytime?▼
There is no long-term contract. The monthly subscription is rolling and can be cancelled at any time with no penalty. The device is yours to keep. We believe in earning your loyalty through service — not locking you in.
Where to Find Us

Based in
Sawston, Cambridge

XL Venture is based in Sawston, just south of Cambridge — a community-minded town that reflects exactly the kind of neighborhood spirit ViVaNeighbors is built to support.

XL Venture — Registered Address
Street

13 Sainfoin Close

Town

Sawston

Postcode

CB22 3JY

County / Country

Cambridgeshire, United Kingdom

Phone

07493 669 214
Email

contact@vivaneighbors.com

⚠️ In a Life-Threatening Emergency — ViVaNeighbors is a community support tool — not a replacement for emergency services. If you or someone else is in immediate danger, always call 999 (UK) or 911 (USA/Canada) first. ViVaNeighbors works alongside emergency services — not instead of them.